Subscription Terms
Last updated: October 25, 2026
These terms apply to the monthly plans sold on voiceover.lumegrid.ai, in addition to our Terms of Service. LumeGrid is a trade name of Starlight Virtual Solutions LLC, an Idaho limited liability company (“LumeGrid,” “we,” “us”). Contact: hello@trylumegrid.com.
Monthly plans
| Plan | Price | What it covers |
|---|---|---|
| AI Voiceover Monthly 1 | $19 a month | up to 1 finished hour a month, no rollover |
| AI Voiceover Monthly 4 | $49 a month | up to 4 finished hours a month, no rollover |
| Captions Monthly | $19 a month | up to 240 video minutes a month, no rollover |
| Podcast Polish Monthly | $29 a month | 4 episodes a month, each up to 90 minutes, no rollover |
| Podcast Clips | $20 a month | 3 clips from every new episode of one show; episodes over 90 minutes are not covered |
Billing and renewal
- Plans are billed in advance in US dollars through Stripe. Your first charge happens when you subscribe, and the plan renews automatically every month on the same date until you cancel.
- Your card is charged automatically at each renewal. Any sales tax that applies is shown at checkout.
- There is no free trial on monthly plans and no minimum term. Free first orders described on our service pages are separate from the plans.
- Monthly allowances don’t roll over to the next month.
- If a renewal payment fails, Stripe may retry it. We may pause work under the plan until the payment goes through.
How to cancel
- Podcast Clips: click the Manage or cancel plan button on your private clips page, or sign in to our billing portal with the email you used at checkout and cancel there. On your clips page we email you a 6-digit code first, so only you can cancel. The plan cancels at the end of the period you already paid for, and you won’t be charged again.
- Other monthly plans: email hello@trylumegrid.com from your billing email address and say which plan you want to cancel. You don’t need to give a reason. We cancel the next renewal and confirm by email, usually within 1 business day. If you email before your renewal date, you won’t be charged again.
- Your plan keeps working until the end of the month you already paid for.
- The current month isn’t prorated or refunded, except where our Refund Policy promises a refund (for example, a missed delivery date).
Price changes
If we change a plan’s price, we email you at least 30 days before the new price applies to your renewal. You can cancel before then and you won’t pay the new price.
Changes to a plan
To switch plans, email us. We cancel the old plan at the end of its paid month and send you a link for the new one, so you are never charged twice for the same month.
Chargebacks
If a renewal charge looks wrong, email us first and we will fix it. Opening a chargeback on a renewal doesn’t cancel the plan by itself; please also tell us to cancel.